How can we help?

Our preferred forms of payment are Visa, MasterCard, American Express, and Discover.

We do not accept Paypal or payments by check at this time. We’re more than happy to get you set up using a Visa, Mastercard, Amex, or Discover.

If you do find an email from us in your Spam folder, make sure to mark it as “Not Spam” to help future emails arrive directly to your inbox. Here are instructions to whitelist some of the most popular email providers. If your email provider isn’t listed below, you can simply add our email address to your address book.
Gmail: https://www.whitelist.guide/gmail/
Yahoo: https://www.whitelist.guide/yahoo/
iCloud: https://www.whitelist.guide/icloud/
Spectrum/Charter: https://www.whitelist.guide/charter/

If you have accidentally marked one of our emails as Spam, you can open your Spam or Junk folder, open the email, and click “Not Spam.” You can email us at support@thetradingpub.com to ensure you’re still on our email list.

 You can email us at support@thetradingpub.com to be re-added to our email list for alerts.

To update your email address, please use our secure contact form at https://thetradingpub.com/connect/ and let us know what needs to be changed. Please tell us your old email address and your new email address in the “Message” box, and we’ll update it for you in our system. You can also call our concierge team toll-free at 888-203-6695 and ask us to update your email address for you over the phone.

You can respond back to the text message with the word “STOP” to unsubscribe from receiving text alerts. When you do that your phone number is removed from our SMS provider’s list for that product. If you have multiple services with us, and wish to unsubscribe from them all, you’ll have to do this for each one.

In order to protect our paying members, we do not distribute actual trades via SMS or email. This is to make sure the information is not easily redistributed without authorization, in a way that would devalue your product. The notifications you receive via SMS and email will include a link to the trade alert on your member page. With one click or tap, you can go straight to the details and decide if the trade is one you want to make.

If you don’t already have a trading account, you’ll need one to buy and sell stocks or options. If you already have a 401(k) or an IRA, you should be able to go to the website of the company you have your retirement account with, and just open up a trading account there. If you need to set up a new account, we don’t recommend specific brokerages, however, some of those most popular with our members are:
https://www.tdameritrade.com/home.page
https://www.schwab.com/public/schwab/investing/accounts_products/accounts/open_an_account.html
https://us.etrade.com/home
https://tastyworks.com/
https://www.interactivebrokers.com/en/home.php
https://robinhood.com/us/en/
Again, these are not recommendations as we do not recommend specific brokerages. This is simply a list of the companies our members use. If you should have any problems signing up for an account, or have issues using your broker’s platform, contact your broker’s customer support team and they’ll be happy to assist you.

Most of our trade alerts include limit prices for entry points. As long as the current price is better, or within those limits and/or timeframes, the entry is still good. If the current price is more expensive, you might consider sitting this one out and waiting for the next opportunity.

No. Neither The TradingPub nor our Traders are brokers or licensed representatives. They simply trade their own money, and provide trading strategies for you to use at your own discretion.

To protect the integrity of our programs and our members, we do not offer free trials of our memberships. However, we do sometimes extend promotional offers and HIGHLY recommend you speak with one of our Product Specialists to see if any are currently available. Contact our Product Specialists Team at 904-404-8870 for further assistance.

Yes, usernames and passwords are case sensitive. We recommend that you copy and paste the information, without any spaces, into the login area to avoid errors.

The TradingPub Refund Policy Premium Products & Services

As of March 8, 2022, any purchase made on this date and after, Subscribers will have 14-days from the date of purchase to cancel their Premium Products and or services to receive a full refund or credit minus the cost of a physical premium item shipped to the subscriber (with the exception of Software products and service; see details below). Premium Products are priced at $250 and above regardless of subscription length or term. Due to the highly confidential and proprietary nature of offered Premium Products and Services, all subscription sales are final until end-of-term, except that Subscribers will have 14-days from the date of purchase to cancel their Premium Products and or Services to receive a full refund minus the cost of a physical premium item shipped to the subscriber. If you have any additional questions or would like to request a refund, feel free to contact us using the contact methods supplied on our website. If for any reason the product is not a fit for you, you may contact Customer Service to request a full refund, using the contact methods on our website.

1. The programs listed below are exceptions to the premium product refund policy above. Subscribers that purchased the programs listed below will be eligible to request a refund after twelve (12) consecutive months (“1 year”) after purchasing the premium product. The refund eligibility window for these specifically mentioned programs is between 12-24 months from purchase date (after the 1st year of subscription, up to 2 years):

• • Celeste Lindman’s “Liberty Income Alerts”
  • Chuck Hughes’s “Moneyball Alerts”
  • Roger Scott’s “Stealth Surge Alerts”
  • Roger Scott’s “Stealth Surge Alerts”
  • Roger Scott’s “Data Mining Software”
  • Roger Scott’s “Code Breaker Alerts”, purchased on or after July 20, 2023

2. The programs listed below are exceptions to the premium product refund policy above. Subscribers that purchased the programs listed below on or after August 8, 2023 will be eligible to request a refund after twelve (12) consecutive months (“1 year”) after purchasing the premium product. The refund eligibility window for this specifically mentioned program is 90 days after the initial 1 year from purchase date (after the 1st year of subscription, up to 3 months; eligibility window is between months 13-15 after purchasing the program.)

• • Garrett Baldwin’s “Executive Payouts Unlimited”
  • Lance Ippolito’s “Alpha Sweep Alerts”
  • Lance Ippolito’s “Quick Flip Community” (previously known as “Heavyweight Trade Alerts”)

Software Products & Services

In addition to free content and paid memberships, WealthPress provides trading softwares for purchase, which include indicators and other software elements that may be offered by WealthPress (collectively, “Software”). Within 7 days of purchasing a Software product, you may contact Customer Service to request a full refund or credit if the purchaser can confirm the software is not compatible and/or inoperable on the relevant hardware/devices, using the contact methods on our website. Software products are confidential and proprietary code that should not be duplicated or distributed outside of initial purchase from WealthPress.

For more information about our refund policy, visit our Terms of Service page.

It is. But first, have you watched the training videos within your program? Most of our services contain a section on your member page titled “Start Here” and/or “Bonus Training.” That’s where you’ll find education about each trading strategy and how to be successful using it. If, after watching these videos and reviewing any other written material, you still don’t feel comfortable, we would be happy to pause your subscription while you learn more about the trading style on your own. During this pause, you won’t receive any alerts or updates. Please give us a call toll-free at 888-203-6695 and one of our concierge members will be happy to assist you with this request.

Our initial presentations are live. However, not everyone is able to attend the events when we have them. So we record the live sessions and replay them during different times. This gives everyone, no matter what time zone they are in, a chance to view the material.

At this time, we don’t offer our materials in other languages. However, this is something we may look at in the future.