Whitelist Guide

Add a Gmail Contact

When you add a sender’s email address to your contacts, it tells Google that you want to receive those emails. This process does not guarantee messages from the desired sender won’t be sent to the junk folder, but makes it more likely the email will be delivered to your inbox. For a more reliable process, see the instructions below for creating a filter.

On a Computer (website)

1. On your computer, go to contacts.google.com
2. At the top left corner, select Create contact
3. Enter the contact’s information, including the sender’s email address
4. Select Save in the bottom right corner

On an Android smartphone/tablet (mobile app)

1. On your Android device, open the Contacts app
2. At the bottom right, tap Add
3. Enter the contact’s name and email address
4. Save the contact to the correct Gmail account.
5. Next to your email account, tap the Down arrow and then select the account that will receive the email address you’re whitelisting.
6. When you’re finished, tap Save

Create a Filter Rule to Keep the Desired Email Out of Spam

Gmail’s filters offer many useful ways to manage your email. Filters are Gmail’s version of a “safe sender” or a “whitelist”. Filters can only be created and modified from the desktop version of Gmail.

1. Open Gmail on a browser
2. In the search box at the top, select the Down arrow
3. In the “From” field, enter the sender’s email address
4. At the bottom of the search window, click Create Filter
5. Select Never Send It To Spam
6. Click Create Filter

Mark an Email as Not Spam

If the desired email message is sent to your spam folder, you are able to remove it from Spam. This process does not guarantee emails from that sender will not end up in spam, but it is an easy way to move the email to your inbox.

On Your Computer, Open the Gmail Website

1. On the left, select the Spam folder
2. If you don’t see Spam, select More then find the Spam folder
3. Select the specific email
4. At the top of that page, select Not Spam
The message will then be moved to your inbox.

Add a Yahoo Contact

When you add a sender’s email address to your contacts, it tells Yahoo that you want to receive emails from that sender. This method does not guarantee messages from the sender will not be sent to spam, but it is a way to make it more likely the specific email will end up in your inbox.

1. From Yahoo Mail, select the Contacts icon
2. Select Add a new contact
3. Enter the sender’s information, especially the sender’s email address
4. Select Save

Unmark Email as Spam

If the desired email message is in your spam folder, you can remove it from Spam. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox.

From a Mobile Browser

1. Go to Yahoo Mail in your mobile device’s web browser.
2. Tap the Sidebar menu icon
3. Tap the Spam folder
4. Select the desired email from the sender
5. Tap the Move icon
6. Tap Inbox

From a Computer

1. Go to Yahoo Mail on your computer’s web browser
2. Select the Spam folder
   If you don’t see the “Spam” folder, select More below the “Sent” folder.
3. Open the desired email from the sender
4. Select Not Spam at the top of the page
   The email will return to your Inbox.

Unblock An Email Address

1. Select the Settings icon
2. Select More Settings
3. Select Security and Privacy
4. Hover over from an email address, then select the Delete icon

Add An iCloud Contact

When you add a sender’s email address to your contacts, it tells iCloud you want to receive an email from that sender. This process does not guarantee messages from the desired sender won’t be sent to the junk folder, but makes it more likely the email will be delivered to your inbox.

1. In Contacts on iCloud.com, select the Add (+) button in the sidebar, then choose New Contact
   (If you don’t see the sidebar, click here)
   
2. Enter information for the new contact, especially the contact’s sending email address.
3. Select Done

Mark Email As Not Junk

If the desired email message was sent to your junk folder, you can mark it as “not junk” so that any future messages from the same sender go to your inbox:

On Your iPhone, iPad, or iPod Touch With iOS 7 or Later

1. Open the Mail app
2. Open the message in the Junk folder
3. Tap the folder icon at the bottom
4. Tap Inbox to move the message

On Your Mac

1. Open the Mail app
2. Select the desired message
3. Select the Not Junk button in the Mail toolbar or drag the message to the Inbox in the sidebar

At iCloud.com

1. In Mail on iCloud.com, click the Junk folder in the sidebar.
2. Select the email
3. Select “Not Junk” in the notification bar at the top of the message window

If you notice multiple email messages are being delayed, bounced, or not delivered, contact iCloud Support. Check your Junk folder for emails that were incorrectly marked as junk mail.
To check your Junk folder at iCloud.com, select the Mail application and click on the Junk folder in the sidebar. *Email messages in the Junk folder are automatically deleted after 30 days.

Add Email to the Safe Sender List

Email addresses on your Safe Sender List will never be treated as junk. You can input specific email addresses or entire domains.

1. Sign in to your Spectrum (Charter) Email account
2. Select the Settings tab (top)
3. Select Filters & Blocked Senders from the left navigation
4. Under the Safe Senders header, enter the sender’s email address in the box under Email Address or Domain
5. Enter the sender’s email address
6. Select the Add button

Mark Email as Not Spam

If the desired email is already in your spam folder, you can mark it as “Not Spam” to move it to your inbox.

1. Sign into your Spectrum web mail account from a computer
2. Select the Spam folder from the left navigation
3. Select the check box next to the email(s) you wish to mark
4. Choose the Mark As button at top and then select Not Spam
5. Answer Yes to the confirmation prompt

Disable the Spam Folder

This option does not get rid of the spam folder, but it changes the way your account will handle spam emails. By changing this setting, all messages, legitimate or spam, will be delivered to your inbox.
You may want to use this option as a last resort or if you want to ensure you see important emails as soon as the are delivered.

1. Sign in to your Spectrum (Charter) Email account
2. Select the Settings tab (top)
3. Select Filters & Blocked Senders from the left navigation
4. Scroll down on the right side to the Spam header
5. Select either the first or second option as you prefer.
   We recommend selecting Prefix the email subject with the text “SPAM:” and deliver to inbox